Callisto Integration Multi-Year Accessibility Plan

This 2014-2021 accessibility plan outlines the plans and actions that Callisto Integration will put in place to improve opportunities for people with disabilities.

Statement of Commitment

Callisto Integration is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Category: Information & Communication

Component: Feedback from Customers & Employees

Deadline:1-Jan-2015
Requirement:Section 11: Receiving and providing feedback in an accessible format
Gaps (yes/no):Yes
Action(s):Under the Customer Service Standard, a feedback process was established for receiving and responding to feedback specifically about the manner in which Callisto Integration provides accessible goods or services to people with disabilities. Callisto's website needs to solicit feedback on its products and services. It will need to offer a variety of contact methods: email aoda@callistointegration.com, phone number and mailing address. When feedback is elicited from employees, a variety of methods will be available and employees will be notified that if they require an accessible format to notify Callisto Integration of their requirement for an accessible format.
Who:Marketing, IT

Component: Accessible Formats and Communication Supports

Deadline:1-Jan-2016
Requirement:Section 12: Information about their goods and services or facilities
Gaps (yes/no):No
Action(s):The Majority of Callisto's documents and/or information are in an electronic format which will facilitate the conversion into an accessible format. This will minimize the amount of time a customer would have to wait for an accessible document. Callisto shall upon request provide or arrange for the provision of accessible formats and communication supports for persons with disabilities.
Who:Marketing

Component: Accessible Formats and Communication Supports

Deadline:1-Jan-2016
Requirement:Section 12: Communication Supports
Gaps (yes/no):No
Action(s):Accessible formats and communication supports will be provided in a timely manner which takes into account the person's needs. The cost to provide this service shall not be incurred by the customer. The customer will be consulted with to determine the suitability of an accessible format or communication support.
Who:Marketing

Component: Unconvertible information

Deadline:1-Jan-2016
Requirement:Section 12: Examples: blue prints or x-rays
Gaps (yes/no):N/A
Action(s):Callisto is not aware of any material which would be classified as unconvertible information at this time. If in the future Callisto Integration discovers material which would be considered unconvertible information, it will update the multi-year accessibility plan.
Who:Not Applicable

Component: Meeting requests in a timely manner

Deadline:1-Jan-2016
Requirement:Section 12: HTML, MS Word, accessible electronic formats
Gaps (yes/no):No
Action(s):In some cases, Callisto will be able to provide the information or communication supports quickly. In other cases, we will require more time due to the complexity of the document and resources or internal capacity of the organization. At most, customers will receive accessible documents or communication supports within 10 business days.
Who:Marketing

Component: Posting Requirements

Deadline:1-Jan-2016
Requirement:Section 12: Public must be notified about accessible formats & communication supports
Gaps (yes/no):Yes
Action(s): Callisto will notify the public about the availability of accessible formats and communication supports via the company website
Who:Marketing

Component: Emergency Procedures/Plan or Public Safety Information

Deadline:1-Jan-2016
Requirement:Section 13: If publicly available must also provide in an accessible format i.e: evacuation procedures, floor plans, Health & Safety information
Gaps (yes/no):N/A
Action(s):Callisto does not provide Health and Safety or Emergency Evacuation Procedures to the public
Who:Not applicable

Component: Accessible Websites & Web Content

Deadline:1-Jan-2014
Requirement:Section 12: Applies to new Internet websites & content, WCAG2.0 (World Wide Web Consortium web content accessibility guidelines at Level AA)
Gaps (yes/no):No
Action(s):Our current website is not a new website, we therefore have until 2021 to be WCAG 2.0 Level AA
Who:Marketing

Category: Employment

Component: Recruitment, Assessment and Selection

Deadline:1-Jan-2016
Requirement:Section 22: Notify employees and public about availability of accommodation (s) for applicants in the recruitment process
Gaps (yes/no):No
Action(s): Callisto conducts all of their own recruitment, assessment and selection. Positions being filled are posted through LinkedIn. The availability of accommodation (s) for applicants in the recruitment process are posted on all job postings.
Who:HR

Component: Recruitment, Assessment and Selection

Deadline:1-Jan-2016
Requirement:Section 23: Notify applicants who have been invited to participate in a recruitment, assessment or selection process that accommodations are available
Gaps (yes/no):No
Action(s):Callisto will notify applicants about the availability of accommodation during the selection process through a confirmation email once they have been contacted for an interview.
Who:HR

Component: Recruitment, Assessment and Selection

Deadline:1-Jan-2016
Requirement:Section 24: Offers of Employment - notify successful applicant of policies for accommodating employees with disabilities
Gaps (yes/no):No
Action(s):Callisto will notify the successful applicant(s) of their policies for accommodating employees with disabilities. Notification may take a variety of forms such as in writing, verbal or as part of the orientation process.
Who:HR

Component: Recruitment, Assessment and Selection

Deadline:1-Jan-2016
Requirement:Section 25: Informing Employees of Supports – all employees must be informed of policies used to support employees with disabilities (existing employees, new hires an when there is a change to the policy)
Gaps (yes/no):No
Action(s):Callisto will inform all employee of their policies for supporting employee's with disabilities. All new hires will be informed during orientation.
Who:HR

Component: Accessible formats and communication supports for employees

Deadline:1-Jan-2016
Requirement:Section 26: Must provide in an accessible format information needed to perform the job and information which is generally available to employees in the workplace
Gaps (yes/no):No
Action(s):Callisto will, upon request, consult with an employee with a disability to determine which accessible formats or communications supports they require to perform the duties of their job. An individual accommodation plan will be completed and the accessible formats and/or communication supports that will be provided to the employee will be noted in the plan.
Who:HR/Manager

Component: Workplace Emergency Response Information

Deadline:1-Jan-2012
Requirement:Section 27: Provide individualized workplace emergency response inform at
Gaps (yes/no):No
Action(s):Callisto will create an individualized workplace emergency response form for employees who have a disability and require accommodation(s)/supports to evacuate their workplace in an emergency. With the employee's consent, the person designated to provide assistance to the employee will be provided with the necessary information to assist the employee with the disability.
Who:HR/Manager

Component: Documented Individual accommodation plans

Deadline:1-Jan-2016
Requirement:Section 28: Develop and document individual accommodation plans for employees with disabilities; employee involvement, outside medical or expert evaluation; review frequency
Gaps (yes/no):No
Action(s):Callisto has an individual accommodation plan for any employee for which they have been made aware has a disability. There may be times when Callisto will initiate a dialogue to offer assistance and accommodation for employees who are clearly unwell or perceived to have a disability. The employee will be included in the development of the plan. Callisto may seek outside medical or other expert evaluations in order to provide appropriate supports. The plan will be reviewed when there is a change in the employee's disability or job.
Who:HR

Component: Return to work process

Deadline:1-Jan-2016
Requirement:Section 29: Develop and have in place a RTW process for employees who have been absent from work due to a disability and require disability-related accommodations to return to work
Gaps (yes/no):No
Action(s):Callisto shall develop and have in place a return to work process for its employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work. The return to work process will be documented. If an individual's injury is covered by the return to work provisions of the Workplace Safety and Insurance Act, then that Act's return to work process would apply
Who:HR/Manager

Component: Performance Management

Deadline:1-Jan-2016
Requirement:Section 30: Take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, during the performance management process in respect to employees with disabilities
Gaps (yes/no):No
Action(s):Under the AODA, the team performance management means activities related to assessing and improving employee performance, productivity and effectiveness with the goal of facilitating employee success. Callisto will consider the accessibility needs of employees with disabilities in the area of performance management.
Who:HR/Manager

Component: Career Development and Advancement

Deadline:1-Jan-2016
Requirement:Section 31: Includes providing additional responsibilities within an employee's current position and the movement of an employee from one job to another in an organization that may be higher in pay, provide greater responsibility or be at a higher level in the organization or any combination of them and, for both additional responsibilities and employee movement, is usually based on merit or seniority, or a combination of them
Gaps (yes/no):No
Action(s):Callisto will take into account what accommodations employees with disabilities may need to succeed elsewhere in the organization or to take on new responsibilities in their current position. If the employee has an individual accommodation plan in place, the plan must be updated to reflect the changes in their new responsibilities.
Who:HR/Manager

Component: Redeployment

Deadline:1-Jan-2016
Requirement:Section 32: Reassignment of employees to other departments or jobs within the organization as an alternative to layoff, when a particular job or department has been eliminated by the organization
Gaps (yes/no):No
Action(s):In the event that Callisto will employ redeployment process, it will consider the accessibility needs of employees with disabilities when moving them to other positions within the organization. If the employee has an individual accommodation plan, the plan will be reviewed and updated to reflect the changes in their new responsibilities.
Who:HR